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FAQS

Asked and answered

Questions and answers about everything from plants at our nursery to ordering and delivery.

We use The Courier Guy to your door (R140), or to your nearest PUDO Locker (R85). We do not offer PostNet shipping anymore.

Shipping takes place on Tuesday-Wednesday only, to prevent packages getting stuck in an office over the weekend. You will receive your plants within 2-3 days for main centers, and 4-5 days for outlying areas.

Payments can be made using your card via PayFast or direct EFT. We accept cash or card at the nursery.

Please contact us directly for our physical address. We do not advertise our address as the nursery is run from our home and open by appointment only.

We do not have set trading hours. We run the nursery from our home, so we are open by appointment only.

Make sure you have completed all the compulsory fields. If you are still struggling, please get in touch with us at info@livingdesertplants.com.

International orders are welcome. We provide phytosanitary certificates with all international orders. You will need to provide us with an import permit.

You should take your plants out of the box and unwrap them as soon as possible. Plants do not want to be kept in the dark.

To mimic their natural environments, succulents should receive infrequent, but heavy watering during their growing season. Soak the soil once every 10-14 days, then allow it to dry before watering again.

Simply add the plants that you would like to order to your cart and go through the checkout process. Remember to select "PLACE ORDER" at the bottom of the checkout page, or your order will not go through. Placing plants in your cart does not reserve them.

We go the extra mile to package your plants carefully and securely. We take pride in providing only the best packaging for the best plants. The boxes we use are sturdy, double-layered cardboard which tend to resist even the roughest of couriers. Your plants will be shipped bare-root, and individually wrapped to prevent any damage in transit.

Yes, we delivery anywhere in South Africa with The Courier Guy to your door (R140), or to your nearest PUDO Locker (R85).

You do not need an account, but by creating one you will be able to shop faster, be up to date on your order status, and keep track of the orders you have previously made.

Once a parcel is logged for collection, we share a waybill number which can be used to track your parcel at the following link: https://portal.thecourierguy.co.za/track

We do not offer 'buy now pay later' options. Payment is due immediately or your plants will not be reserved. We can reserve plants until a later date (if you are not home), as long as they are fully paid for.

We do not offer insurance on parcels unless explicitly requested for large or valuable orders. No insurance offered on PUDO parcels.

Orders can also be collected directly from the nursery in Stellenbosch by appointment. Select 'Collect at Nursery' shipping option during checkout.

Yes. Please inform us via email that you would like to add more plants to your order, then simply place another order and select ‘Combine with previous order’ as your shipping option.

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